Keep your customer relationships on-track and rest assured they are taken care of timely, without having to overspend in the process.
Most organizations don't have the time or resources to scale their Customer Service function up and down as call volume changes.
Use our Remote Services Team to be your Customer Service department or to serve as an extension or your existing department, triaging calls during high volume periods, or covering evenings and weekends to ensure your customers' calls never go unanswered. Use us for only as long as, but as often as, you need us so that our fixed-hourly or per-call-minute cost moves commensurately with your call volume.
Most organizations don't have the time or resources to scale their Customer Service function up and down as call volume changes.
Use our Remote Services Team to be your Customer Service department or to serve as an extension or your existing department, triaging calls during high volume periods, or covering evenings and weekends to ensure your customers' calls never go unanswered. Use us for only as long as, but as often as, you need us so that our fixed-hourly or per-call-minute cost moves commensurately with your call volume.
3 Steps to Ensuring You're Customers Are Always Taken Care Of
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1.
Request a Call or Proposal Complete a 3-5 minute questionnaire about your needs and preferences. You’ll receive a call and/or email detailing our proposal; service deliverables, timelines, pricing, and initial draft agreement for your approval |
2.
Use Us as an Extension of Your CS Dept. We'll tee up issues for your core team to handle or take care of what they can't |
3.
Scale us Up and Down or Plug us in to Help Keep your customer relationships on-track and services on-target |